Help without the runaround

Support.

Email support@tocld.com. Include your iPhone model, iOS version, and what you expected to happen. Please do not send payment details or passwords.

Restore a purchase

1. Open Swell and tap the menu in the top-right.
2. Scroll to Swell Pro.
3. Tap Restore Purchases.
4. Use the same Apple Account that made the original purchase.

Restoration does not charge you. If your entitlement still does not appear, restart Swell and contact support with the approximate purchase date.

Manage or cancel

On iPhone, open Settings, tap your name, tap Subscriptions, then choose Swell. Apple controls billing and cancellation. Deleting the app does not cancel an active subscription.

Forecast unavailable

Confirm that you have a network connection, then tap the update line to retry. Swell may show a clearly dated saved forecast while offline. If atmospheric weather appears without a surf call, licensed marine data is temporarily unavailable; Swell will not invent those readings.

Location or notifications

Open iOS Settings, choose Swell, and update Location or Notifications. Location is optional: you can always choose a break manually.

Report a forecast or break

In Swell, open the top-right menu and choose Report a problem. Swell can prepare an email containing its version, iOS version, forecast status, and a non-identifying break source. It does not include coordinates or a custom break name. Review and edit the draft before choosing Send.

Privacy and safety

See the Privacy Policy for data choices and the Terms for important forecast and water-safety limitations.